COMPLAINT MECHANISM

In the context of strengthening the student-centered educational process, as well as the principles of transparency and accountability, the "Complaints Management Procedure" for the students and the working staff of the Department of Digital Arts and Cinema of the National and Kapodestrian University of Athens (NKUA) has been adopted. This procedure applies to all complaints related to the quality of the educational services provided by the Digital Arts and Cinema Department and other issues such as behavioral issues, ethics, working conditions etc.

   The procedure is described as follows:

• For the recording of complaints and objections of the students of the DCARTS, the "Complaint Form" is available in electronic form on the website which the student fills in.
• The Department's  Internal Comitee of Complaints Managment (ICCM) who is appointed or dismissed by the Steering Committee of Digital Arts and Cinema Department, after examining the complaint, takes all necessary actions and informs the Department's Director.
• The ICCM with the cooperation of the Director may propose solutions to issues concerning academic, educational, administrative or behavioral matters.

In any case, it is possible to activate (upon request) the  Education Committee of the School of Economics and Political Sciences, to which students can turn to in order to deal with problems they encounter regarding fellow students, etc. Finally, in order to protect the personal data of students, the ICCM archives and manages the information concerning their personal data (contact details, register of grades and other personal data) in accordance with the legislation in force.

 If the decision taken by the Director does not satisfy the student, he/she may submit a request for remedy and the final decision will be taken by the Assembly of the School of Economics and Political Sciences .

Complaint Form